The back of a man wearing a black jacket with the white logo Send and a bike helmet

‘Never see my money again’: Workers lose thousands in wages after grocery service goes bankrupt

Hugo was “shocked” to learn that his employer, grocery delivery company Send, was placed under voluntary administration in early May.

That shock quickly turned into anger when he learned that after seeking legal advice, he would be unable to recover more than $10,000 in wages and rights that he owes.

“I’m never going to see my money again,” said Hugo, who refused to use his last name for fear it could affect future visa or residence applications.

As one of Send’s store managers, Hugo was on a full-time contract and paid taxes, but as a temporary visa holder, he is not eligible to file a claim through a federal government scheme.

That arrangement — the Fair Entitlements Guarantee (FEG) — can cover certain unpaid labor rights for eligible workers who lose their jobs because of employers liquidation or bankruptcy.

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