Cyberpunk 2077 QA CEO Claps Back, Says People Don’t Understand Testing

A Cyberpunk 2077 screenshot shows an augmented humanoid with praying mantis-like blade arms attacking the protagonist's car.

Go away, damn it!
ScreenshotCD Project

Cyberpunk 2077 will always be a cautionary tale about how not to create and release a game. It was notoriously marred by technical bugs and development issues and now, according to a new report from YouTuber Upper Echelon Gamers, a QA company allegedly tricked CD Projekt Red during the game’s development. But in response, the CEO of the quality assurance company, Stefan Seicarescu, has stated that this is all just a big misunderstanding, according to a VGC interview

Upper Echelon Gamers posted a video on June 25th going through some deets he got from a whistleblower at Quantic Lab, a Romania-based quality assurance outsourcing testing team. Quantic Lab has had a hand in ironing out bugs in some big names including Desperados IIIDestroy all people!, The Witcher 3: Wild Huntand Cyberpunk 2077† The whistleblower, an anonymous Quantic Lab employee who the UEG claims is authentic based on a series of documents they claim to be in possession, including a 72-page quality assurance test file and detailed spreadsheets tracking employee productivity, explained in a June 23 e-mail to UEG what happened during? Cyberpunk 2077QA testing.

Read more: CDPR says ‘major part’ of repair Cyberpunk 2077 Done, focused on other projects

According to the source it started to get bad for Cyberpunk 2077 QA testing around the end of 2019. Quantic Lab leads have apparently been sent to Poland to work directly with developer CD Projekt Red. The team was to be made up of “veteran testers,” people with “extensive quality assurance experience who understood the process and workflow,” according to UEG. However, those who showed up were reportedly “junior testers” who had less than a year or, in some cases, just six months of work in the field. According to UEG’s source, CD Projekt Red was not aware of this junior tester team, instead believing they were getting veterans of Quantic Lab who had worked on The Witcher 3

But it wasn’t just Quantic Lab’s QA department that caused the hiccups in Cyberpunk 2077‘s development. Quantic Lab senior management reportedly introduced a “bug quota” policy requiring each individual tester to submit no less than 10 bugs per day. The thinking was that the new policies, which inevitably overworked workers, would increase productivity and further polish the game. To accomplish this, however, testers bombarded developers with thousands of minuscule errors, from items clipping to missing textures.

According to UEG, the QA team focused too much on negligible or low priority bugs to meet the quota. The source claimed the torrential downpours of unnecessary glitches drenched employees across departments. You should watch the full video.

CD Project / Upper Echelon Gamers

In response to UEG’s video, Quantic Lab CEO Stefan Seicarescu withheld told VideoGamesChronicle that the whole thing was a misunderstanding. He didn’t seem to specifically deny or address the charges; instead, he clarified that the claims in the video were full of inaccuracies about QA testing.

“The video published on social media, as mentioned in your article, starts with incorrect statements about the history of Quantic Lab,” Seicarescu said. “There seems to be a lack of understanding in the process of how a game is tested before it’s launched.”

Seicarescu said: no global publisher relies on just one QA team, suggest: CD Projekt may have recruited multiple groups to debug Cyberpunk 2077

“Quantic Lab supports more than 200 projects per year from several leading global publishers and continues to put quality first in all the work we undertake,” said Seicarescu. “All of our client agreements are confidential, but in general, global publishers work with several QA outsourcing companies, not just relying on one, in addition to internal developer-level QA resources in most cases. Every project we undertake is unique with regard to [to] project requirements. Project direction is agreed and adjusted accordingly according to real-time requirements with our clients. Quantic Lab always strives to work transparently and with integrity with our industrial partners.”

Kotaku has contacted CD Projekt and Quantic Lab for comment.

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