Sneakerboy Collapses: Hundreds Waiting For Orders, Refunds Not Processed

A popular chain of Australian streetwear stores has gone out of business, leaving furious customers waiting for expensive orders they may never get.

An administrator has been appointed for the luxury company Sneakerboy and two other companies that carry the name Sneakerboy.

Popular among sneaker fans, the Melbourne-based store sells high-quality footwear, including Balenciaga shoes valued at over $1500.

It also sells clothing from designer brands, including Alexander McQueen and Moncler.

Sneakerboy launched a surprise online warehouse sale earlier in June, offering discounts of more than 70 percent on some items.

It is also currently running an online sale with huge discounts through its website.

However, the news about the administration will cause anger among customers, who are already struggling to get the sneakers they ordered.

The company’s Google review score has now dropped to 1.6 stars, with outraged customers leaving scathing reviews.

One said: ‘Bought sneakers five months ago. Still have not received or refunded the shoes.

Another said the store had disabled comments on their Instagram after the collapse.

“Customer Service, I see you are reading your reviews and would you like to respond to my emails?”

Another said: ‘I wish I’d read the reviews before buying anything from Sneakerboy online. I have never seen such bad customer service.

Placed an order six weeks ago and received no information. I have tried several times to contact them and have not received any correspondence.

‘I only seem to get responses through my reviews. I’m going to cancel all my orders and get my money back.”

While a third said: ‘Bought a pair of Balenciaga speed trainers in November and still haven’t received them.

“They finally emailed me after 6 months of trying to get in touch and said the order would arrive at their warehouse on April 1st. Still nothing. No answer.’

Sneakerboy responded with the same statement to some of the reviews it received on Google.

‘Thank you for taking the time to leave us a review. We can assure you that we are and will remain operational and we are working to get orders to customers quickly during these busy sales periods.

“Please contact our support team at help@sneakerboy.com and we will try to give you more information about your order as a matter of priority.”

On Saturday, The Australian Securities and Investments (ASIC) released a statement stating that Hamilton Murphy Advisory’s Stephen Dixon would be the manager for Sneakerboy Pty Ltd and the two related companies that use the Sneakerboy name.

Dixon was also appointed as an administrator for Luxury Retail Treasury Pty Ltd and Luxury Retail Group Pty Ltd, the parent company of Sneakerboy.

A creditors’ meeting is now scheduled for Wednesday, July 13

In early April, Sneakerboy closed its Brisbane store and removed the listing from its website.

It currently has three stores in Victoria, as well as a store on George St, Sydney. It is owned by holding companies owned by directors Theo Poulakis and Nelson Mair.

Financing company Banjo Loans filed liquidation orders against two companies in the group in June.

In total, the number of bankruptcy filings against companies in the group stands at more than 10 in the past three years.

The Luxury Retail Group is also facing a $1.2 million claim from the Australian tax office for unpaid pensions and taxes, as well as a $148,000 claim from Adidas.